Refund policy

Returns & Exchanges — Yøko

We are happy to offer 30-day, eco-friendly, contactless returns and exchanges. Returned items must be in new condition (unworn, unwashed) with original tags attached. Please review our return policy below.

 

All returns and exchanges must be processed through our official return portal.

 

Returns and exchanges must be initiated within 30 days from the date of shipment.

 

Customers are responsible for return shipping costs.

 

All exchanges and store credit options are complimentary.

 

Products purchased from other retailers must be returned directly to the store where they were bought and are subject to that retailer’s return policy.

 

Eyrel does not offer returns or exchanges on international orders. All international sales are final.

 

All BOGO (Buy One Get One), Warehouse Sale, and Final Few items are final sale and not eligible for return or exchange.

How It Works — Yøko

Click to find a dropoff location near you. There are over 3,000 convenient locations across the country!

Please note: You must start your return through our online return portal before dropping off your item.

 

Bring the item(s) you wish to return along with the QR code generated in the return portal.

 

Your refund or exchange will be initiated immediately.

 

Refunds will be issued to your original payment method within 10 –15 business days, minus the return shipping fee.

 

You’ll receive a confirmation email once your return or exchange has been successfully processed

 

 

Warranty — Yøko

Eyrel guarantees against manufacturer defects. Our warranty does not cover normal wear and tear, misuse, or damage caused by the user.

If you believe your product is defective and it was purchased from this website, please contact us at:

 

support@yokowear.com